We recognise that excellent customer service is integral to the delivery of high quality public services and we are committed to maintaining a high standard of customer service and, where possible, enhancing our services and facilities so that they meet your needs and exceed your expectations.
It is very important to us that, as a customer, you understand what we do and why we do it. We want to be easy to do business with and like any other customer-focused organisation we need to be clear about the experience you have with us and the level of service you can expect every time you contact us.
We have produced a Customer Charter that sets out the key standards we work to and which we measure our performance against. All our staff are committed to meeting a single set of standards when responding to customer enquiries. In addition, staff who deliver specialised services are committed to meeting performance standards for their respective areas. Click here to view or download information about our Customer Charter.
We promise to listen to and learn from you and welcome your help in improving our standards. Our Customer Charter also explains how you can contact us if you have suggestions for service improvement or wish to complain if you are dissatisfied with a service.